Privacy Policy

Your data, your trust, our priority.

Here’s how we protect your information and keep your privacy secure while you use Engivio.

Effective Date: February 3, 2026

‍

Engivio Inc (“Engivio,” “Company,” “we,” “our,” or “us”), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use the Engivio mobile applications, website, electronic communications and any related platforms (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with any part of this Privacy Policy, please refrain from using our Services.

‍

1. Nature of Our Services

Engivio is a non-clinical digital platform designed to support individuals with surgery preparation, recovery, progress tracking, and educational resources.

Engivio:

• Does not provide medical advice, diagnosis, or treatment
• Does not prescribe medications or therapeutic interventions
• Does not replace professional medical care
• Does not operate as a healthcare provider, covered entity, or electronic medical record system

All content and features are provided for informational, educational, and personal tracking purposes only.

‍

2. Information We Collect

We collect information that you voluntarily provide, information generated through your use of our Services necessary for operation and security.

2.1 Information You Provide Directly

You may provide personal information when creating an account or using our Services, including:

• Name and email address, date of birth and other personal details when creating an account
• Surgery type and surgery date
• Recovery goals, progress updates, and check-in responses
• Messages or communications submitted within the app
• User preferences and settings

Providing this information is voluntary. However, certain features may not be available without it.

2.2 Health & Wellness Information

You may choose to provide health-related or wellness information for personalization purposes, such as:

• Recovery goals and status
• Mobility, activity, or readiness indicators
• Self-reported recovery metrics

This information is used solely to support personalized experience and educational insights within our Services.

2.3 Apple Health Data

If you choose to connect Apple Health, Engivio may access certain Apple Health data only with your explicit authorization.

Apple Health data:

• Is used exclusively to support your personal recovery insights and progress tracking
• Is not used for advertising or marketing
• Is not sold
• Is not shared with third parties for their independent use

You may manage or revoke Apple Health permissions at any time through your device’s iOS Settings.

2.4 Provider-Shared Information (If Applicable)

If you are invited to Engivio by a healthcare professional or organization, limited information (such as your name, date of birth and gender) may be shared only with your authorization.

Engivio does not collect or store full medical records and does not function as a clinical system.

You may revoke consent for the collection and sharing of this information at any time by contacting us at support@engivio.com. However, withdrawal may impact your ability to use our Services.

2.5 Device & Usage Information

Like many online platforms, we automatically collect certain technical information when you use our Services, including:

• Device type, operating system, and app version
• IP address and general location (city or region level)
• Usage data related to app features and interactions

This information is used for:

• Service functionality and maintenance
• Performance monitoring and platform improvement
• Security and fraud prevention

‍

3. How We Use Information

We use collected information to:

• Provide, operate, and maintain our Services -
• Personalize user experience and educational content
• Communicate service-related notices and updates
• Improve features, usability, and reliability
• Protect the security and integrity of the platform
• Comply with applicable legal obligations

We may create aggregated or de-identified data for analytics and research purposes without linking it back to identifiable individuals.

‍

4. Disclosure of Information

We disclose information only as described below.

4.1 With User Authorization

Information may be shared with healthcare professionals or organizations only with your explicit consent and limited to the data you are willing to share.

4.2 Service Providers

We engage third-party vendors (e.g., hosting, analytics, security providers) who:

• Perform services on our behalf
• Are contractually obligated to safeguard information
• Are prohibited from using data for their own purposes

4.3 Legal Obligations

Information may be disclosed where required by law or in response to lawful requests, regulatory obligation or to protect the rights, privacy, safety or property of Engivio, our users and others.

4.4 Business Transactions

In the event of a merger, acquisition, or asset sale, your data may be shared and transferred subject to this Privacy Policy.

Engivio does not sell personal information.

‍

5. Data Security & Retention

We implement industry-standard and reasonable administrative, technical, and physical safeguards designed to protect personal information.

Information is retained:

• Only for as long as necessary to provide our Services outlined in this Privacy Policy
• Or as required by applicable law

When information is no longer required, it is securely deleted or anonymized.

‍

6. Your Rights & Choices

You have control over your personal information. Some rights apply to all users, while others apply based on where you live.

‍

6.1 Rights Available to All Users

• Access & Correction: You may access and update certain personal information through our Services to correct inaccuracies.
• Account Deletion: You may delete your account by sending a direct request within the app.

• Upon deletion, personal data is permanently deleted or anonymized
• Certain data may be retained if legally required
• Deletion occurs within a reasonable timeframe

• Marketing Preferences: You may opt out of non-essential communications at any time.
• Apple Health Controls: You may manage or revoke Apple Health permissions through iOS Settings at any time.

‍

6.2 California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose
• Request access to your personal information
• Request deletion of personal information (subject to legal exceptions)
• Correct inaccurate personal information
• Opt out of the sale or sharing of personal information (Engivio does not sell personal data)
• Not be discriminated against for exercising your privacy rights

You may exercise these rights by:

• Contacting support@engivio.com, or
• Sending a direct request to Delete your account within the app

We may verify your identity before fulfilling requests.

‍

6.3 European Privacy Rights (GDPR)

If you are located in the European Economic Area, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion (“right to be forgotten”)
• Restrict or object to certain processing activities
• Request data portability
• Withdraw consent at any time where processing is based on consent

‍

Legal Bases for Processing

We process personal data based on:

• Your consent
• Contractual necessity to provide our Services
• Legitimate interests (such as security and service improvement)
• Legal obligations

You also have the right to lodge a complaint with your local data protection authority.

‍

7. Children’s Privacy

The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a child has provided us with personal information, we will delete it promptly. Parents or guardians who believe their child has submitted data to us should contact support@engivio.com.

‍

8. Third-Party Services

Our Services may link to third-party websites or integrations with external platforms. Engivio is not responsible for the privacy practices of third parties and we encourage you to review their policies before interacting with them.

‍

9. International Data Transfers

Engivio operates in the United States and complies with applicable data protection laws. If you access the Services from outside the U.S., your information may be transferred to and processed in the U.S. or other jurisdictions where our service providers operate.

‍

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If significant changes are made, users will be notified in-app or via email. The Effective Date reflects the most recent revision.

‍

11. Contact Information

If you have questions or concerns about this Privacy Policy, you can reach us at:

‍

Engivio Inc.

13359 N. Hwy 183, Ste 406-615

Austin, TX 78750

Email: support@engivio.com

‍

By using Engivio, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.